With customer service being what it is today, nearly non-existent, it’s rare when you find someone who takes pride in their CS skills, especially one of the younger generation. When you do, I believe they deserve to be recognized. Perhaps it will inspire others to acquire some of these same SIMPLE skills.
While grabbing a quick dinner at Taco Bell between work and rehearsals, I had the pleasure of being served by Valerie Villa, a young woman with exceptional customer service skills. She was friendly, prompt and looked me in the eye when she spoke very nicely to me. When I asked for coffee, she didn’t say, “Sorry, we don’t have any made,” as I’d heard many times before. She said, “Of course I would be happy to make you a fresh pot, it’ll just take a minute,” with a smile on her face! Her manner is professional and courteous and she deserves huge thanks because I REALLY needed that coffee! Thanks Valerie, keep up the excellent work.
Because I was to cover an event later in the evening I had the camera with me so I snapped her picture.
Mesquite Local News