On May 15 of 2015, the Mesquite Police Department Dispatch Center started using the new call taking system, ProQA Paramount by Priority Dispatch. They would like to take some time to discuss some of the features of the new system that will be apparent when the public calls the Dispatch Center to request Police or Medical service.
Whenever someone calls the Dispatch Center on the non-emergency or emergency lines, they should be prepared to answer questions that will help the dispatcher determine the nature of your request. The dispatcher will need to ask several questions of the caller based on the nature of the request. The Dispatch Center has been using the Emergency Medical Dispatch (EMD) Protocols for all medical related calls; the Dispatch Center will now be using Emergency Police Dispatch (EPD) Protocols for all law related calls.
All callers will be asked the following questions by the dispatcher:
1. On 911 calls: “What is the address of your emergency?” or Non-Emergency calls: “What is the address where you need assistance?”
2. “What is the phone number you are calling from?”
3. “What is your name?”
4. “Okay, tell me exactly what happened?’
When the dispatcher asks, “Okay tell me exactly what happened?” please provide them with a brief description of what is needed. This will allow the dispatcher to determine whether to use the EMD or EPD protocols. The caller will then be asked further questions based on the nature of their brief description to determine the proper response.
While this process may seem like it is taking longer to dispatch either police or medical, it does provide a better level of service to the public. The Mesquite Police Department appreciates your patience and understanding as we move forward with this new system.