Highland Manor Skilled Nursing & Rehabilitation Center, 272 W. Pioneer Blvd., was recently awarded the Providigm Embracing Quality Award for 2013 for exceptional achievement in “Customer Satisfaction.” With only 285 facilities receiving awards in 2013, this puts Highland Manor Skilled Nursing & Rehabilitation Center in an elite group of skilled nursing facilities.
Skilled nursing facilities were only eligible to win a 2013 Embracing Quality Award if they achieved standards for Quality Assurance and Performance Improvement (QAPI) as required by Providigm’s National Accreditation for QAPI. These standards ensure that facilities are assessing quality against the full federal regulation at an ongoing rate, encompassing a substantial proportion of their residents, and correcting identified issues. To learn more about the research that contributed to the development of these standards, visitwww.providigm.com/recognition.
“It is an honor to win the Embracing Quality Award for Customer Satisfaction,” said James Sullivan, Administrator of Highland Manor Skilled Nursing & Rehabilitation Center. “This prestigious recognition is a tribute to the hard work of our employees and their dedication to providing excellent care to our residents.”