Mesa View Hospice has been named a 2024 Hospice CAHPS Honors Award recipient by HEALTHCARE first, a leading provider of CAHPS and bereavement survey programs for home health and hospice agencies. This prestigious annual review recognizes agencies that continuously go above and beyond in providing high-quality care for patients and compassionate caregiver experiences. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures. To be considered for this award, the hospice agency must have scored above the HEALTHCARE first National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criterion is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by- question basis to a national performance score calculated from all partnering hospices contained in HEALTHCARE first’s Hospice CAHPS database.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health, and Hospice.
“We congratulate Mesa View Hospice on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
Mesa View Hospice, Shannel Rowley RN, CHPN, Administrator, credits her amazing team both office and clinical for this prestigious award and accomplishment. She said, “We are so honored to receive this Award. We truly have the most dedicated and hardworking team, from our office team to our clinical team, they always go above and beyond for the patients we serve. I am blessed to have such a great team.”
Mesa View Hospice is the only locally owner and operated hospice agency serving the rural area of Southern Nevada and the Arizonia Strip. Their experience as local health professionals date back almost 20 years.
To view the release: Press release 2024
