By: Annie Walters
Social Security Public Affairs Specialist in NV
Once you have created a personal my Social Security account, you don’t need to prove your identity online again to continue using Social Security’s convenient online services.
If you need to prove your identity in a local office for a reason explained on this webpage, and if you need to visit a local office again for assistance when proof of identity is required, you will need to prove your identity at that next visit.
You can create a personal my Social Security account to prove your identity one time and continue to use Social Security’s online services without proving your identity in person.
Beginning April 28, 2025, you can change your direct deposit by calling 1-800-772-1213. Before you call, go to ssa.gov/PIN to get a one-time code that you will give to the Social Security representative. You will be redirected to sign in to or create a personal my Social Security account to generate the code. If you are unable to create an account, you will need to come into a local Social Security office or arrange for direct deposit through your bank.
Social Security will never contact you by a text message to provide or confirm information about your identity. Ignore a text message like this if you receive one.
