As part of our continuous effort to serve our customers better, we developed and tested a methodology to measure Customer Satisfaction and to identify the areas where our customers would like us to improve. We determined that the most efficient and cost effective way to assess Customer Satisfaction was by conducting an Online Survey.
The Survey was available online from June 9 – July 3, 2014. The Survey consisted of seven (7) closed questions and one (1) open question. The Survey was open to all customers within our service territory and it was promoted thru:
• Printed Media
• Social Media
• Email
• Customer Service Staff at our two locations
We received a total of 979 responses. Per the responses received Customers showed a 95% overall satisfaction with their most recent interaction with Overton Power District No. 5. Customers would like to see improvement in two areas:
• Website
• Information on Renewable Energy and Energy Conservancy Programs
We are already working on implementing the suggested improvements in order to meet and exceed our customers’ expectations.
We would like to thank everybody who participated in our survey. If you have any questions please do not hesitate to stop by our office in Mesquite or Overton, or just give us a call at (702) 397-2512 or (702) 346-5710 or our toll free number (800) 393-2512.
